Company: Milestone Hospitality Management
Website: www.milestonehotels.com

Contact: Diane Speert – Director of Human Resources

Position: Rooms Division Manager
Location: Sturbridge Host Hotel and Conference Center – Sturbridge, Massachusetts

Please email resumes (including salary requirements) to dspeert@milestonehotels.com

EXAMPLES OF DUTIES
• Implement and manage hotels daily quality process including compliance with company and brand standards.
• Survey and perform property inspections on a daily basis by visually identifying areas of the hotel for needed improvements such as guest rooms and public spaces.
• Interview, hire and train to ensure that associates are delivering the highest level of customer service. Train associates on brand required training.
• Assist with all associate events. Provide a positive working environment for all associates.
• Focus on product and performance, service recovery and problem prevention.
• Disseminate feedback from comment cards, guest satisfaction and coach accordingly.
• Field guest complaints, conducts research to develop the most effective solutions and negotiates to attain a positive guest outcome.
• Prepare written correspondences to guests.
• Communicate effectively both verbally and in writing to provide clear direction to associates.
• Monitor hotel traffic and makes staffing adjustments accordingly.
• Supervise reviews and monitors all financial operations of the Front Office and Housekeeping. Responsibilities include, budgeting, forecasting, billing, updating rates, room inventory and supply inventory.
• Work closely with the General Manager monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency.
• Coordinate with department heads to ensure enforcement of these policy and procedures.
• Plan, organize, chair, attend and/or participate in various hotel meetings.

QUALIFICATION STANDARDS
Education
• High School graduate or equivalent required.

Experience
• Four years hotel management as a Department Head or above. Front Office and Housekeeping Department experience preferred.
• Excellent computer skills.
• Excellent verbal and written skills.
• Knowledge of accounting and payroll systems.

   
           
       
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